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Shipping
Instructions:
Please give us your complete street address and PO Box.
Payment:
We consider an order to be definite on receipt of full payment. Bank cheques
only please.
Personal cheques are accepted but you may
have to wait up to 10 days for your cheque to clear before we start on
your order. Make cheques out to: Hyde Accordions.
$20 service charge on all returned cheques.
Trial Period:
We offer a 7 day (from when you receive the goods) trial period on our
instruments. (not on parts or accessories).
We consider an item sold if we are not notified
by registered mail within 7 days of your receipt of goods (no exceptions).
Orders:
Since all our instruments are made to order, we tend not to have instruments
in stock, however, we can start design work for you on receipt of a $250
deposit. The balance of the cost can be paid over time (contact us for
details), but the instrument will not be shipped until payment is made
in full. Progress payments may be requested during the final construction
stage.
Shipping:
Due to the high cost of processing small orders, we must charge a minimum
$12.00 shipping charge. For large items and orders outside of Australia,
call for charges. The customer pays ALL shipping, packing and handling
charges (we will bill for excess charges).
We insure all shipments. If you receive damaged
goods contact the shipping company at once.
Delivery Times:
This will vary depending on our backlist. (Please remember that ALL our
instruments are crafted to order)
Cancellations:
If an order is cancelled, a $250 cancellation fee is charged. Our instruments
are custom-made to suit a specific customer's criteria, and materials
and labor costs must be covered.
Refunds: We are happy to grant refunds
within our 7day trial period. Costs of return are to be paid by the customer.
Instruments must be returned in the same condition that they were sent
to you in. Orders that are not paid for within one month of notification
of completion will be considered cancelled. If an order is cancelled after
completion, then 30% of the cost of the instrument is forfeited by the
customer.
Outside Australia:
All shipping charges to be determined individually. Payment for foreign
customers will be accepted in Australian dollars only via an International
Money Order or Telegraphic Transfer.
Guarantee:
We offer a life time (Stormy's life) guarantee on all parts made by us;
this excludes bellows, reeds, normal wear and tear, and damage caused
by misuse..
All Prices Subject To Change Without
Notice
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